FAQ

자주 물어보는 질문 입니다

더 궁금하신 내용은 채팅상담을 이용하시기 바랍니다.

전체

총 80건

Does unlimited calling include all the phone numbers in Korea?

Only free calls like phone numbers starting with 010/02 are unlimited. Commercial calls are not included ( Phone numbers starting with 15xx/16xx/18xx). Extra charges conducted and the plan will be shortened when you make the commercial calls.

#SIMCARDKOREA #SOUTHKOREASIMCARD #KOREAPREPAIDSIMCARD #SIMCARDINKOREAFORFOREIGNERS #SIMCARDINKOREA #KOREASIM #KOREASIMCARD #KOREASIMCARDFORTOURIST #CHINGUMOBILE #KOREAESIM #KOREAINTERNET #KOREAWIFI #KOREACELLULAR #KOREADATASIM #SIMCARDINKOREA

Can I renew my prepaid plan or I must switch to a monthly plan?

We are the only company which able to process prepaid plan renewals. As long as you are using a plan that is ARC-connected for 4 months or more, you may renew the plan with the same phone number. If you have a Korean bank account, you may also choose switching the number to a monthly plan.

Is there a limitation on internet speed in Korea?

Mobile plan in Korea comes with data following the Fair Usage Policy (FUP). For mobile plans with unlimited data, the internet will be limited after a certain basic internet is used. Here is the general concept of different speeds:
400kpbs: Super slow, only available with text messages and video in 240p
1Mbps: Slow, available with text messages, small picture files and video in 480p
3Mbps: Recommended, available with text messages, big picture files and video in 720p
5Mbps: Fast and recommended, available with text messages, big picture files and video in 1080p.

Is the SIM compatible with all phone models?

Our SIM card is compatible with all UNLOCKED phone models. If there is a country lock on your phone, please contact your phone carrier to unlock it before you arrive in Korea.
For the eSIM, it only compatible to phone models with EID in setting.

What is real name authentication?

Korea requires real name authentication with most online activities like website membership registration or online banking. Only Korean residents who have a visa to stay in Korea for over 120 days can do it. It is not available with short-term visas like tourist visas.

Can I use the phone number to have identity authentication?

You may verify your identity with the phone number online as long as it is bound to your ARC no matter it is a prepaid or a monthly plan. Identity authentication is not available with a phone number that is registered with a passport. Therefore, please contact us to have an ARC connection once you get it (It is NOT automatically connected by the immigration office)

Why do I keep receiving spam message?

This is becase because phone numbers would be recycled in Korea. If the previous users did not disconnect the number with the services, you may get messages from those services. It will not affect your privacy but if you find that these SMS or calls are too annoying or not related to you, we suggest you block the number or contact the sender to disconnect the service.

What are the differences between KT, LG and SKT?

There are mainly three traditional phone carriers in Korea which are KT, LG and SKT. All of them have high coverage in Korea.

Is it able to get a SIM card with passport?

Yes, it is. We offer different plans to fulfil customer's need.

I am under 19, can I have a SIM?

Customers under 19 can only apply for prepaid plan.
Student ID card or cerificate of enrollment is required if you tend to renew the plan or having ARC connection.
We suggest you to get the longest plan (6 months) if you are under 19.

How to activate the SIM?

For airport pickup
Activation time: 10-19 Mon-Sat, if you pickup the sim out of our business hours then please wait until our business hours to activate for you. Nommally it takes 20 minutes during our business hours.

(Regarding B plan, please DO NOT insert the SIM into your phone before activation)

For domestic delivery
We activate the SIM before arrange out so you can use the SIM after you receive it. But if you do the early order but come later then we can only do the activation after you arrive in Korea, if you pre-order first please contact us after you arrive in Korea. We will activate for you during our business hours.

Why the SIM is not working?

1. Please make sure if the plan still active.
2. Please check if had left Korea without completing ARC connection. (Leaving Korea when the number is under passport will cause termination and cannot reactivate)
3. Please check if you had left Korea and return the ARC to the immigration.
4. Contact Chingu Mobile customer service for checking.

为什麽收到简讯说流量用完了?

基本套餐
无限流量(300MB 后网速限制至3Mbps)
即使用完了300MB快速网路，还是有3Mbps的无限流量可以使用。

网路升级套餐
10GB(每月) + 2GB(每天) 4G网速 + 无限流量(3Mbps)
用完了当月份提供的快速网路，每天都还会提供2GB快速网路，即使用完了还是有3Mbps的无限流量可以使用。

无限电话套餐是所有电话都可以打吗？

韩国是有收费电话号码，无限电话套餐只是限010的电话或是家用座机电话。附加电话都是另外收费的电话。
附加电话：全国代表号码（15XX、16XX、18XX等）、个人服务号码（050、060等）、地面中继式无线电号码（013）等。

预付套餐可以续费吗？还是必须要转换成后付套餐？

我们是韩国唯一一家预付套餐可以保留同一个号码续费的通讯社，只要手机号码是绑定登陆证并且办理4个月以上就可以保留同一个号码续费。
另外如有韩国银行帐号，亦可以保留同一个号码转换成后付套餐，顾客可因应需求选择。

韩国的流量有限速吗？

韩国手机套餐是基本流量用完后会降速提供无限量网络，以下是速度说明：
400Kbps：超级慢，只有文字的网站，可看240p视频
1Mbps：较慢，文字，档案较小图片，可看480p视频
3Mbps：正常，文字，档案较大图片，可看720p视频
5Mbps：较快，文字，档案较大图片，可看1080p视频

speed intro_zh.jpg

手机卡是所有手机都能使用吗？

只要不是锁版的手机都可以使用，如果是锁版的手机需要联络本来的通讯社解锁才可以使用，大部分是美版手机会出现这个问题。

什麽是实名认证？

韩国是个实名制的国家，要注册APP会员,网购或是线上银行等，都是需要持有登录証才能进行实名认证，登陆证是要有合法、能长期待在韩国超过90天的签证才可以去办理，因此一般短期旅行的游客是无法进行实名认证的。

手机号码可以实名认证吗？

预付套餐跟后付套餐只要是绑定了登陆证就可以进行实名认证，没有登陆证或是护照名义都不可以进行实名认证，所以护照办理的手机号码，拿到登陆证必须联络我们绑定登陆证才可以进行实名认证，并不是自动绑定。(至少购买3个月或以上才可以进行绑定)

为什么会收到垃圾短信和电话？

韩国号码是回收制，所以手机号码如果前使用者没有更改的信息就会收到与自己没有关系的短信和电话，不用担心个人隐私露出问题，只要确认短信的名字是否自己，如果不是无视即可。
处理办法：封锁这些号码。

1 2 3 4